One of the best features is the streamlined Home Page. SilverSingles hits the nail on the head with the ease of use of their website and the great Home page.
The customer support team of SilverSingles is genuinely concerned with your satisfaction and success with the use of their online dating service. They take great pride in the work they do in helping thousands of people find love each day.
Contacting the Customer Care team from SilverSingles is quite simple, you may send an email with any inquiry to: [email protected] The SilverSingles team is in the office from Mondays thru Fridays, 9 AM – 6 PM GMT+1. The customer care team is in Berlin, Germany, so please be mindful of time zone differences when making inquires and expecting a response. The customer care team is not available on the weekends, so messages sent over the weekend will not receive a reply until the next applicable business day. The customer support team replies to every message as soon as possible.
When sending an email inquiry for assistance with any issue, be sure to reference the email address you used to create your online dating profile with SilverSingles. Additionally, there is a user ID number located within the account section of your user account, this number is also referred to as a Secure Code; if you have this number available then add it to your email message to assist the customer care team with further locating your account.
Be sure to list the most relevant topic related to your inquiry as the subject of your email message. List as many details about your inquiry as possible. If you are having a technical issue, take a screenshot of the page you are having an issue with (and any error messages as well) and include the picture within your email message.
You may also send a fax with your inquiry to: +1 (646) 760-2453 or mail any inquiries to: SilverSingles Customer Care Spark Networks, 3300 N. Ashton Blvd, Suite 240 Lehi, UT 84043.
There are two different types of memberships available through SilverSingles, free and paid (or Premium). Free memberships allow you to send messages and smiley faces to other online dating matches, however it has its downfalls. The biggest downfall is an inability to view other users profile photos… yeah, not even one.
The ability to see your online dating matches picture is huge. You can send messages to other online dating users within SilverSingles with a free membership, however you have no idea what the person you are writing to looks like because you cannot see their photos. Yikes! Upgrading to a paid subscriber Premium membership is worth every single pretty penny to see what your potential matches look like. Despite what you may say about “looks are not everything” you are still human, and you will want to know who it is you are writing to and potentially meeting up with in person.
Read receipts are important. Okay, so maybe you aren’t concerned with getting your receipt when you leave from the grocery store checkout stand, but we’re not talking about that kind of receipt. A read receipt is an electronic signature per say of when the person you sent a message to opened up the message and read it. Oh… you didn’t know that was a thing, well… it is, and it is a great tool to have in your belt when it comes to online dating.