The Figuratively speaking Team (SLC) said that, according to HM Money and you may Customs’s suggestions, Really don’t can be found

I have been paying my education loan while the 2010 in month-to-month instalments of more than ?two hundred via PAYE, yet the balance keeps growing and you may attention charge is ballooning

The issue seemingly have began when i changed perform in the 2012. 3 years later on, I discovered you to nothing out-of my repayments is applied to my membership.

HMRC insisted it was problematic getting SLC. We delivered five years’ worth of payslips to SLC twice (they lost the first lot) and you will, after 1 year, ?12,366 try deducted out of my debt. You to don’t include the collective attract fees. SLC insisted I happened to be accountable for this type of as they was basically used on an mistakenly excessive balance.

That was in 2019. Since then, I’ve been unable to log in to view my account. SLC has variously told me there’s a block on it, that it’s being investigated by HMRC, or, more recently, that it isn’t authorised to discuss the account over the phone. It also insists it is not authorised to send paper statements, so can’t establish what I owe.
EK, London area

SLC passed me personally on to HMRC, and therefore assured an unexpected analysis. It seems that after you altered jobs your own federal insurance rates amount was matched with a beneficial stranger’s, very repayments was basically sitting during the limbo to own nine decades that have attract accumulating on balance one to, however for the fresh new mistake, need become paid back. What exactly is its alarming would be the fact SLC and you will HMRC made an effort to offload you onto both on half a dozen ages that you’ve attempted to resolve the challenge, and you can step was just removed once i got involved.

I’ve in addition to put up a good ?400 redress payment, and place procedures set up to end a recurrence for the procedure.” SLC, and that don’t bring a review, features meanwhile decided that you are obligated to pay ?1,800, however, have but really to describe whether this includes the latest unfairly applied focus. Of course, you want the brand new unsubstantiated sum created regarding. Your own predicament was distressful adequate whether it is a one-from. Although not, most other students has reported in my experience they are being billed to possess debts they usually have currently reduced, or banned out of checking the harmony.

Londoner Ce received confirmation from SLC that his loan was paid up in 2019. However, deductions from his salary resumed without explanation in ed each other. “HMRC told me it had received notification from SLC in May to deduct student loan repayments,” he writes. “SLC said this must have been an error and that they would notify HMRC to stop taking payments and I would receive a refund from my employer.

“By September the payments were still being deducted, and SLC claimed that a ‘mortgage-style’ loan, from Thesis Servicing on my account, was to blame. But it confirmed it had no record of anyone with my name.”

HMRC claims: “We apologise and get upgraded our very own suggestions to mirror the fresh college student loan payments built to big date

“In my latest name having SLC, it told you this may perhaps not promote any further details about which strange mortgage which the it might create is actually alert HMRC once again, but this should occupy in order to a few months. HMRC states it hasn’t read of SLC. Therefore I am trapped from inside the a bureaucratic headache which has, up to now, pricing myself ?dos,000 that i can ill afford.”

Meanwhile, EW of London has been trying since 2018 to find out how much she still owes. “Every time I am told there is a balance error payday loan in Dickson TN so there is suppression on my account, which means they can’t provide me with an accurate statement, or an estimate of when this will be resolved,” she writes.